Customer Support Portal

Need help?

Submit, Review, or Update Your Tickets in our Ticket Portal

  • Log into Ticket Portal (use "Forgot Password" link if you don't know your password or never got one)​​​​​

Email Us: [email protected]

  • ​​​​​This email address is in place to give to our Service customers to provide priority service.
  • ​​​​​Sometimes forwarding an email (with a screenshot or without) is the fastest way to let us know there is a problem. All emails are then loaded as a Service Request into our Service Portal, work scheduled, and a technician assigned.
  • ​​​​​We recommend never emailing a technician directly as they may be out of the office or assigned to a project when your email is sent – Using [email protected] helps ensure the NEXT available technician will be there to help.

Call Us Directly: (847) 749-1350

  • ​​​​​Our Managed Service customers (like you) have access to Castema Technicians throughout the day.
  • ​​​​​If you get voicemail during business hours – please leave a message with your name, company, phone number, and a description of the issue you are having. A Castema technician will call you back when they are done with their call to help resolve the issue or provide a time estimate of when they will be able to support your concern.

Fill out a service Request Form

Start Remote Control Session with Castema