Customer Support Portal

Need help?

Log into Ticket Portal (use "Forgot Password" link if you don't know your password or never got one)

This email address is in place to give to our Service customers to provide priority service.
Sometimes forwarding an email (with a screenshot or without) is the fastest way to let us know there is a problem. All emails are then loaded as a Service Request into our Service Portal, work scheduled, and a technician assigned.
We recommend never emailing a technician directly as they may be out of the office or assigned to a project when your email is sent – Using [email protected] helps ensure the NEXT available technician will be there to help.

Our Managed Service customers (like you) have access to Castema Technicians throughout the day.
If you get voicemail during business hours – please leave a message with your name, company, phone number, and a description of the issue you are having. A Castema technician will call you back when they are done with their call to help resolve the issue or provide a time estimate of when they will be able to support your concern.