Dan Bremner
In my last post, I introduced the concept of the Two Costs of IT Support, which are the Hidden Cost and the Direct Cost. (If you missed it, you may want to click here to read Part 1 before you go on.) We also introduced the definition of Noise, which is the continual recurrence of IT issues and problems that take time and productivity away from your team members, and usually require an IT professional to resolve.
As much as I would love to say that Castema’s Managed IT service is the perfect solution for every small business, the reality is that some businesses need the value that Managed IT gives them more than others do. I’m going to break this post into two parts in order to give a complete answer to the question, “Who is a good customer for Managed IT?” Today I’ll introduce the concept of two types of support costs, and explain them, as well as define a new Natural Law pertaining to Information Technology support. Next time, I’ll talk about hotels and how they relate to IT Support business models (trust me), and what that means to your IT support cost.
Plenty has been said about mobile devices and Adobe Flash, with the late Apple CEO Steve Jobs famously slamming Adobe in an open letter that outlined the numerous reasons why Apple refuses to support Flash web elements in browsers on iOS devices. Jobs claimed Flash was “unstable”, and that it “sapped battery life”.