Blog

May 25th, 2015

164_Biz V_AAs a business owner, you likely have your hands full. Between managing your staff, looking for growth opportunities and keeping clients happy, you probably have little time to dedicate to new technology purchases. Being so busy, it can be easy to make a mistake when choosing an IT solution. That’s why we’ve compiled a list of common IT investment missteps that every business owner needs to avoid.

Investing in the newest technology instead of the best fit

It’s the job of every marketer to make you believe the newest technology on the market will resolve all your problems. And while the latest cloud or virtualization offering is likely to make things better for many individuals and organizations, it isn’t going to work for everyone.

Don’t let the flash and hype of a new product deceive you. Take the time to think about the results you’re trying to achieve with technology. Make a list of them, and when you’re done match those criteria with the product that fits. Any good IT provider will be happy to serve as your consultant to ensure you make the best choice.

Believing everything will magically work together

As technology evolves, it is inevitably becoming simpler to use. Consumers want user friendly products and solutions that are easy to implement, and nowadays that’s what they’re getting – at least most of the time. Because of this belief that all products are going to be plug-and-play, many business owners hold the misguided assumption that any new technology they implement is automatically going to synchronize with their other IT. It is simply not true.

Though many technologies are compatible with one another, your business is taking a big risk – that could result in massive downtime and wasted money – if you implement a new tool that doesn’t integrate well into your current system and workflow. Be smart, do some research or consult with an IT professional before making a purchase.

Assuming your team doesn’t need support and training

Now that you’ve found the perfect fit technology and you’re sure it will integrate into your current IT setup, you go ahead and purchase it. You let out a sigh of relief as you kick back and let your sparkly new IT solution power your company to new levels of success and profits in a SMB “happily ever after” fantasy. Sound too good to be true? That’s probably because it usually is.

Don’t forget that not all of your employees are going to instinctively know how to use the new technology. Consult with your IT provider to see if they offer support and training. If not, you may want to look elsewhere or find an alternative solution before you buy.

Forgetting to create a budget

More and more IT solutions are packaged with pay-as-you-go monthly pricing. While this is a great way to help you avoid large upfront capital investment, if you implement too many different technologies too fast – and without thinking about the recurring costs – you could quickly run out of money before having properly created a complete technology platform.

Think about what you’re comfortable spending on IT before you open your wallet. Do some research, and either draft a budget on your own or acquire the assistance of a consultant to help you along.

Failing to get staff input

It’s wise to consult with the employees who will be using the new technology you implement, on a daily basis. It’s even wiser to do it before you purchase it.

The truth is that not all of your employees may be on board with the new product. They may actually even know some downsides to it you weren’t aware of. Regardless, it’s smart to consult with them beforehand, or you may find yourself in a constant fight getting them to adopt it.

Need to consult with an IT professional to create a complete technology solution for your business? We’re happy to serve you in any way possible.

Published with permission from TechAdvisory.org. Source.
May 21st, 2015

164_Office_AIts release is still months away, but there’s reason to get excited about Office 2016. The latest version of Microsoft’s classic application package is adding new features designed specifically for today’s modern workforce, who are more mobile and collaborative than any generation before. Here are four of these head-turning features that are changing the way we use Office applications.

Cloud focus for Outlook attachments

Microsoft knows that sharing attachments amongst co-workers and teams can be a hassle. With many collaborators still sharing documents and files the old fashioned way – attaching it to an email and then sending to others – it’s easy for users to get confused and send an incorrect or outdated version.

To solve this problem, Microsoft is gently nudging us to use the cloud. Now when you add an attachment to an email, you’re now asked if you’d also like to share a link to a file on your OneDrive, OneDrive for Business or SharePoint account.

Showcasing easy ways to use Office better

If you’re like most people, you probably aren’t using Office to its full potential. And who can blame you? Between Word, Excel, PowerPoint and more, there are literally hundreds of features and tools you can use – if only you had the time to discover them all.

To help you get the most out of Office, Microsoft has now added a Tell Me box in the top center of your program title bar. This tool gives you an easy way to get questions answered. For example, if you want to project your desktop screen to a second monitor or create a graph in Excel, simply type your question into the Tell Me box and Microsoft will find the answers that most closely fit your search criteria.

Sway

Look out PowerPoint, here comes Sway – the new, hipper Office application that makes creating fluid, stylish presentations easy. With Sway, you can now gather content from various sources across the web, and then easily organize it into a presentation that can be viewed on a smartphone, laptop, iPad or other device.

What makes Sway more exciting than PowerPoint is in the process of gathering content: simply drag files, photos or video from YouTube, OneDrive and various social networks into the app. Once you have your content, you can easily organize it and adjust your design to create a unique look and feel for your presentation.

Sway is still in preview (beta) so it isn’t ready for primetime, but you can still check it out here: https://sway.com/

Better Data Protection

With Office 2016, Microsoft has raised the bar for data security. Now administrators can set and enable Data Loss Protection policies for Word, Excel and PowerPoint.

Unlike in older versions of Office, administrators now have a range of security options at their disposal. For example, they can prevent data from being copied and pasted outside of Office 2016 applications, restrict files from being sent to certain individuals, and implement file-level encryption for Word, Excel and Outlook.

Want to learn more about Microsoft Office 2016? Have questions about other Office products? Give us a call.

Published with permission from TechAdvisory.org. Source.
May 20th, 2015

164_Prod_AWith social media distractions, difficult-to-monitor remote employees, and increasing numbers of staff working on personal tasks at the office, achieving maximum team productivity can seem virtually impossible. So what can the business owner do? Here are a few tips that are sure to have your staff more focused and producing results.

Set clear goals

In order for your employees to produce results and reach their productivity potential, they need to know what is expected of them. At some organizations, it may be perfectly acceptable to spend one hour surfing the Internet everyday and seven hours working; or it may be considered normal to count a lunch break towards the eight hours worked. The truth is that more and more employees are bouncing between jobs from company to company, and each organization has a different set of standards and expectations. If it’s not communicated to your employees what yours are, you can be certain that they’ll make up their own.

Additionally, your employees need to know what results you expect them to produce. Maybe that means they need to sell a certain volume of products each month, or maybe it means they need to consistently score a four-star customer satisfaction rating. Whatever it is, your employees need to be aware of your expectations and have some sort of goal to shoot for. This gives you a way to see the results each employee is producing. Then you can try to find a solution to increase the productivity of your lower performing staff.

Be personable with your employees

Have you ever had a boss that rarely interacted with employees and that everyone feared? Maybe he stayed locked away in his office most days or ignored staff members as he quickly strode through the office never cracking a smile. Do you think employees want to produce results for a boss like this? They might, but it may be out of fear of losing their job rather than genuinely wanting to help that boss and the company at large.

Interact with your employees. And not only about work. Ask them how their weekend was. Find common interests to talk about. Take the time to get to know them. It’s easy for employees to not produce results or care about their job if the business owner is unapproachable and distant. On the contrary, if the owner is personable and friendly with staff, it is harder for an employee to slack off and not commit to the company’s growth. It’s natural for employees to work harder for a person they know, rather than one who’s “all business” and persistently unavailable.

Listen to your employees’ feedback

To go along with being personable, take the time to gather and listen to your employees’ feedback. If you show that you value their opinions, they’ll feel part of the team and organization. When this happens, they’ll be more committed to your goals and will want to see the company succeed as much as you do.

Of course that doesn’t mean you need to take every bit of employee feedback and run with it – it simply means keeping an open mind. Your team will respect you more and work harder for you as a result.

Provide reliable equipment

This is a no brainer. But if an employee doesn’t have the reliable equipment and tools to complete their job, their productivity levels will plummet. A broken computer, crashed server or faulty Internet connection will have your staff twiddling their thumbs and playing with their phones in no time. If it’s your technology that’s the culprit in this situation, Managed Services represent an exceptional solution to prevent your IT from ever breaking down in the first place. What does that mean for your staff? Less downtime, more productivity and more results.

Interested in discovering more ways to boost employee productivity? Want to learn how Managed Services can ensure the reliability of your IT and prevent downtime? Contact us.

Published with permission from TechAdvisory.org. Source.
Topic Productivity
May 15th, 2015

MobileGeneral_May15_AWe all know mobile is big – and still growing. Any business serious about leveraging the internet in its marketing efforts – whether that be through social media or otherwise – needs to be putting serious effort into the mobile compatibility of its campaigns. But new data released by Twitter emphasises the point further, and highlights the importance of using video in your mobile marketing too. Here’s what you need to know about this growing area of online customer engagement.

The Twitter report shows that globally, 90 percent of videos watched on Twitter are now being seen through a mobile device – whether that’s a smartphone or tablet – rather than on a desktop or laptop. Of all Twitter users, 82 percent use the social network – which until relatively recently has been primarily text-based – to watch video content.

Also evidenced in the report is the different use that is served by video on Twitter as opposed to that on other platforms, like YouTube. The report drives home the fact that Twitter represents a means for users to discover new video content, even if they weren’t necessarily looking for it. 70 percent of those surveyed said they primarily watch videos that they have discovered on the platform, whereas the majority – 63 percent – of those actively looking for particular videos use YouTube, rather than Twitter, to do so. In Twitter’s own words, consumers go to Twitter to discover content they don’t already know about rather than searching for something specific.

This is good news for advertisers – showing the value that can be driven for brands using videos that Twitter users discover while interacting on the platform in other ways. So too is the fact that video content directly embedded into tweets, rather than hosted on third-party players like Youtube, generates higher engagement – 2.5 times as many replies, 2.8 times as many retweets, and 1.9 times as many favorites. This is likely because of the lesser effort required to watch and interact with native video, as opposed to third-party content which typically involves additional clicks before being able to view it.

The report says two main things to advertisers. Firstly, sharing video content needs to be an increasingly essential part of your social media strategy – and will bring particular value in helping you to connect with the growing proportion of users who access sites like Twitter through mobile devices. Additionally, the research highlights the success stories that businesses are seeing using Twitter advertising methods like Promoted Video – so now could be the time to consider whether sponsored tweets are a good fit for your organization.

To learn more about harnessing mobile devices and social media to boost your business, give us a call – or drop us a tweet!

Published with permission from TechAdvisory.org. Source.
May 11th, 2015

HealthcareIT_May11_AWe are living in an age where technology is transforming every aspect of the way we live. Perhaps the most important area in which innovations are making a huge impact is the healthcare industry. Healthcare institutions are leveraging technology to drive better medical practices, increase access to information, and improve the overall patient experience. Here are some tech trends we can expect in today’s healthcare operations.

Health information exchange

Electronic Health Information Exchange (HIE) allows doctors, nurses, pharmacists, other healthcare providers and patients to access and share a patient’s medical information through a secured network. HIE systems facilitate the efforts of physicians to meet high standards of patient care. They also cut medical expenses on information transmission, including physical mailing of patient records, manual printing, scanning and faxing of documents, and phone bills.

3D printing

As 3D printing technology evolves, its medical uses are becoming increasingly apparent. It could assist in the development and manufacture of medical devices, such as prosthetic limbs and other body parts, and fluidic modeling. Professional 3D printers allow doctors to plan complex surgery by converting the patient’s bone structure, blood vessels and internal organs into a 3D-printable digital file that can be manipulated and studied beforehand. It is therefore likely that 3D printed medical and surgical guides will become a standard procedure for several operations, including heart surgery, knee replacements, cranial implants, hip operations, and many more.

Telemedicine

Telemedicine makes it possible for patients to connect with doctors using mobile devices and video-calling applications. It implements a variety of communications media, ranging from teleconferencing to image sharing and patient monitoring, to provide better medical services to patients. It is considered a cost-effective approach to treating health conditions including diabetes, hypertension, and sleep apnea – physicians could monitor a patient’s condition and proceed to treatment immediately when something is wrong.

E-prescriptions

Doctors having to manually write prescriptions for patients is now a thing of the past for a growing number of healthcare providers. With the introduction of e-prescriptions, doctors are able to enter a prescription directly into the computer. The prescription is then transferred to a local pharmacy’s store. E-prescriptions are fast and reliable, sending information to the pharmacy through a private, secure, and closed network, before you have even left your doctor’s office.

Cloud computing

Researchers are taking advantage of the cloud by virtualizing massive amounts of healthcare data. Doctors can transition paper medical records to a digital format and store them in the cloud, allowing for easier access and analysis. With the cloud, patients are granted access to their medical information and doctors are able to see a more complete picture of a patient’s medical history.

Tech trends in healthcare are rapidly moving forward, and it’s important for healthcare institutions to keep up with the ongoing changes to provide better clinical services. For more information on how to implement technology into your healthcare business, get in touch today.

Published with permission from TechAdvisory.org. Source.
May 1st, 2015

By: Dan Bremner

This month’s article highlights another under-appreciated, but very useful technology that’s built into Microsoft’s Windows Server products. (In case you missed it, here’s last month’s post on Active Directory.) Remote Desktop Gateway is a service that enables people to securely log into their company’s Windows computers from any Internet-connected device that’s running a Remote Desktop client app. That can be a Windows PC, a Mac, a tablet, or even a smartphone. Yes, you could log into your desktop PC from your iPhone and run Quickbooks, though I’m not sure I’d recommend it for very long.

Many people are familiar with remote control solutions like LogMeIn, GoToMyPC, pcAnywhere, and so on. Microsoft has had its Remote Desktop (originally called Terminal Services) software for years, but using Microsoft’s solution to connect from outside the office meant using a VPN, or opening holes in the firewall, both of which carried potential risks, and added complexity. When Remote Desktop Gateway was introduced with Windows Server 2008, it promised to simplify and secure the process.

Here are 5 reasons to consider Remote Desktop Gateway if your company is looking for remote-access solutions for your employees.

  1. Connections are Secure. By using SSL Certificates (the same technology that secures your communication to online banking and ecommerce sites), and requiring only a single firewall opening, the remote connection is kept safe from eavesdropping and hacking attempts.
  2. No VPN Required. Any device with an RD client can connect directly over the Internet without opening any unnecessary tunnels between your corporate network and an employee’s home computer. This can save money on VPN solutions, keep things simpler for users, and limit your exposure to possible malware introduced by a non-secured home computer.
  3. One Connection, Many Options. You may have a Remote Desktop Server that many people can log into concurrently, or you may allow employees to connect remotely to their PCs at their desks. In either case, the same connection to the Remote Desktop Gateway acts as a bridge to the company computer that the employee is connecting to. There’s no need to worry about IP addresses, or DNS servers, or any of a number of other requirements that would be true of a VPN solution without RD Gateway. All that needs to be entered into the client connection is the name of the PC to connect to.
  4. Remote Desktop Gateway is Part of Windows Server. If you have Windows Server, you have Remote Desktop Gateway, and may need only to add an SSL certificate to get things configured.
  5. No Third-Party Sites. With many remote-access solutions, both the remote controlling device and the remotely controlled computer have to make a connection to a server operated by the remote-control service in order to make the connection. With RD Gateway, the connection is made directly to your company network with no intermediary required.

When it was first introduced, many of the RD Clients for non-Windows platforms didn’t have support for Remote Desktop Gateway. However, that’s no longer the case, as Microsoft has released clients for Mac, iOS, and Android in addition to Windows and Windows Phone, all of which support RD Gateway.

If you’d like to learn more about using this feature in your company’s remote access solution, just ask us!

Topic Articles
April 17th, 2015

AndroidPhone_Apr17_AThe latest Android smartphones are packed with powerful hardware and features but, unfortunately, short battery life is still a problem every Android user has to endure. Slimmer designs with less room for batteries, larger and brighter screens, faster processors, and applications running in the background are all responsible for draining your battery in a day or less. But there are things you can do to make your Android phone’s battery last longer: here are our top seven tips.

Adjust display settings

Are you using auto-brightness display? While it sounds convenient to have your Android phone adjust the brightness on its own, this feature actually sets the brightness level higher than you really need. Save your battery by setting the brightness manually – you can always tweak it when you have to. Reduce the screen timeout display, too, so that your phone screen goes back to black faster when not in use, saving even more power.

Activate power saving mode

This is a pretty handy feature found in high-end Android phones. Power saving mode automatically limits your phone’s processor and display to use as little power as possible without turning off critical functions. You’ll still have access to basic apps, such as texting, calling, the calculator, web browsing, and Facebook. And this feature can be set to automatically activate when your Android phone’s battery drops to a certain level, so make sure you use it!

Uninstall apps

When was the last time you actually cleaned up your Android device’s installations? Navigate to Settings and Apps to find a complete list of all your applications. You can save a huge amount of storage space by getting rid of unused apps. This, in turn, will stop the processor from running these apps in the background, giving your battery a little more life.

Organize the home screen

Most Android phone users don’t realize that a cluttered home screen sucks away their battery life as well. Stash away the widgets you don’t need and ditch the live wallpapers, since animated backgrounds consume a lot of power.

Turn off vibrations

Vibration lets you know about incoming calls, messages, and notifications. But in some cases too many vibrations can be an unnecessary battery killer. You can eliminate redundant vibrations such as keypresses by turning them off on the Language & Input settings screen. While you’re at it, turn off the sound on keypress to boost saving capabilities further.

Hide notifications

As in the case of vibrations, sometimes notifications can burn away your battery, especially if you have installed a number of applications that are desperate for your attention every few hours. So ask yourself these questions: Do you need to know every time someone posts to or comments on your Facebook page? Do you want to hear about the latest deals and offers from your application? If not, do your battery justice and turn off the needless notifications.

Use location services wisely

Some apps like Google Maps require you to turn on location services to display your surroundings and give you directions. But location service chips away your battery life very quickly and you should turn it on only for as long as you need to. Either switch to lower accuracy or turn it off, and you can save a lot of power.

Battery shortage can be a frustrating issue for Android phone users. In extreme cases, you can invest in a spare battery to ensure continued use. To learn more about how to preserve battery life on your Android devices, give us a call.

Published with permission from TechAdvisory.org. Source.
April 16th, 2015

164_A_OffHave you ever needed to scan a document, but not had a scanner on hand? Well just think how convenient it would be if you could use your phone as a scanner instead? If you’re a smartphone owner and regular app user, you’re probably aware of the myriad of apps that can do this. What you may not know is that there’s also a phone app out there that can not only scan a document, but also gives you the ability to edit the scanned text. It’s called Microsoft Office Lens, and now it’s available for iOS and Android. Here’s what you need to know.

What is Microsoft Office Lens?

Microsoft Office Lens is virtually a scanner in your pocket. You snap a picture of anything with text on it, and just like that it’s converted into a scanned document. What separates it from other similar apps out there is its ability to make the scanned text editable as if it were in a Word doc.

Unlike most of the other phone scanning apps, Office Lens automatically detects the borders of the item or document you’re scanning. This means you don’t have to bother lining up the edges of the item with a grid – you just point and shoot. The Lens app then optimizes the picture so that the text is easy to read. It does this by cleaning up shadows and straightening awkward angles. Also, the images you snap are automatically synced to OneNote. This allows you to easily store them, transfer to your other devices or share them later. Additionally, the images can also be saved to MS Word, Powerpoint or PDF. Originally launched in March of 2014, up until now Microsoft Office Lens was only available to Windows Mobile users. This seems a god sent to anyone who has had to rewrite scanned docs to make changes or reformat information.

To give you an idea of some of the items Microsoft Office Lens can scan, check out the list below:

  • business cards
  • billboards
  • receipts
  • invoices
  • notes
  • white boards
  • really anything that has text on it

Why is this cool? Well, imagine you’re at a meeting and there have been a long series of notes written on a white board. Instead of having to scribble all these notes down on a piece of paper, you can simply snap an image of the board. Afterwards you can edit the text from the whiteboard as you see fit, adding in your own notes or ideas.

How to get Microsoft Office Lens app

If you use an iOS device, you can download the app for free on iTunes.

As for Android, a fully functional version of the app is not yet readily available. However, you can get a preview version by joining the “Office Lens Android Preview” community on Google +. There you can sign up to become a tester.

Want to learn more about Office Lens and other Office products? Send us a message today.

Published with permission from TechAdvisory.org. Source.
April 15th, 2015

164_A_SecIs something off in the world of your Android phone or tablet? Is it running slower than usual? Is it eating data faster than a chubby kid in a chocolate store? If any of these situations sound familiar, your phone or tablet may be infected with a virus. That’s why we’ve compiled these six steps to show you how to remove a virus when you suspect an infection.

The lowdown on Android viruses

First off, let’s just put some things out there and clear the air. One, getting a virus on your Android product is actually incredibly rare. Two, when you see pop-up ads prompting you to buy a virus removal app, don’t freak out. This doesn’t automatically mean your device is infected. In fact, buying one of these apps could actually get you a virus! This is because all Android viruses are contracted via apps you install on the device. Which means the safest way to avoid getting one is to only install apps from the Google Play app store. If you must buy one outside of this, it’s wise to do your research first.

Before we get to what we think is the best solution, there are alternative ways to remove a virus that should be noted:

  • Use antivirus apps from Google Play – a lot of these are free and will detect and remove malicious apps, but some have a tendency to report apps as infected when they’re actually completely fine.
  • Perform a factory reset – if there’s a virus on your phone, this is a surefire way to remove it. However, in doing so you return your phone to its original factory settings. That means you’ll lose everything you’ve added since then that isn’t backed up.

Now that that’s out of the way, let’s get to the recommended option below.

How to remove the virus

  1. Turn safe mode on: To do this, access the power-off options by pressing the power button, then press and hold Power Off. This gives you the option to restart in safe mode. However, this doesn’t work with all models of the Android phone or tablet. If it doesn’t work with your device, a quick Google will pull up model-specific instructions. And what’s the point of turning on safe mode in the first place? Simple – it prevents any malware from running.
  2. Search for the infected app: Do this by opening Settings and then Apps. Once you’ve done this, be sure you’re looking at the Download tab (since the virus can only be something you’ve downloaded), and then start searching for the suspected app. If you don’t know the virus’s name, it’s likely something that looks out of place.
  3. Uninstall the app: Yes, it’s really that simple. Just click on the suspected app and uninstall it. Then you’re done. But if the name of the app is grayed out and you can’t even tap it, it means the virus has given itself Device Administration Status. In this case, follow the next three steps below.
  4. Remove Administrator Status: Do this by tapping on Settings and Security, then Device Administrators. Simply uncheck the infected app and hit Deactivate on the next screen.
  5. Uninstall the app: Now when you return to the Apps menu, the infected app will no longer be grayed out. Simply uninstall it.
  6. Restart your device: This takes it out of safe mode. Now your phone will be virus-free.

Want more ideas for Android and IT security? Don’t hesitate to give us a call today.

Published with permission from TechAdvisory.org. Source.
Topic Security
April 9th, 2015

164_A_MWIf Google Chrome, Firefox and Opera were at a cocktail party, Internet Explorer would probably be the butt of all their jokes. That’s not to say Internet Explorer never served a purpose, but it clearly has not kept up with the likes of today’s modern browsers. Microsoft knows this, which is why they’re releasing a new browser later this year. The name of it is Spartan, and there are some nifty features that may just revolutionize the way you use the web.

What is Spartan?

Spartan is Microsoft’s new web browser that will be released later this year along with Windows 10. Microsoft’s aim is to build a browser that is designed for the modern web, which creates a more personable experience when interacting with it. Here are few of the incredible changes Spartan has in store.

Web Note

Also known as inking, Web Note allows you to edit web pages directly. You can do this by either typing them or using an interactive pen that allows you to literally circle, underline, or annotate pages as you see fit. These annotations can then be shared with friends and colleagues via email or social networking. They’ll also be stored on Microsoft’s OneDrive cloud storage for easy collaboration.

Reading View

A web page can be a busy place, and the guys at Microsoft know that. That’s why they’ve created Reading View, which provides distraction-free reading to keep you focused on the content. Reading View eliminates ads, fancy CSS styling, sidebars and comments, creating a simple format that feels as if you’re looking at an open book.

Cortana, your new personalized assistant

More and more phones are enabling their devices with personal assistants, so why not web browsers? Cortana is designed to make your web browsing experience easier and more personalized. For example if you’re looking up a business or restaurant, Cortana can provide additional information such as opening hours, address and contact info. Another nifty feature of Cortana allows you to get a definition or content explanation without leaving your current page. Just highlight the word, right click and select Ask Cortana. She’ll provide you with the info you’re looking for, right there on your web page.

Want to learn more about Spartan or other Microsoft Windows News and tips? Call us today.

Published with permission from TechAdvisory.org. Source.